Privacy Policy - RiseNorth Digital | Buisness, Marketing and AI Automation Support

1. Who We Are

RiseNorth Digital Ltd. is a digital agency based in the United Kingdom. Registered Address: 24 Kings Mill Lane, Settle, North Yorkshire, BD24 9FD Company Registration Number: 16485759 Email: info@risenorthdigital.co.uk

2. Personal Data We Collect

We may collect and process various types of personal data about you, depending on your interactions with our Site and services. This may include:

Identity Data: Your name, title, and company name.
Contact Data: Your email address, postal address, and telephone number.
Technical Data: Your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data: Information about how you use our website, products, and services. This includes pages you view, links you click, and other actions taken in connection with our Site.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

Enquiry Data: Information you provide when you make an enquiry through our contact forms, email, or telephone, including details about your project or service needs.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

Direct Interactions: You may give us your Identity, Contact, and Enquiry Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Enquire about our services;
- Request marketing materials;
- Provide feedback or contact us;
- Sign up for our newsletter or updates.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy [Link to your Cookie Policy – You MUST add this link or combine the cookie policy here] for more details.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources as set out below:

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

We may use your personal data for the following purposes:

To provide and manage our services: To respond to your enquiries, provide you with information about our services, and manage our relationship with you.
To improve our website and services: To understand how you use our Site and services, diagnose technical problems, and improve the user experience.
To send you marketing communications: To send you newsletters, promotional materials, and other information about our services that may be of interest to you, where you have consented to receive such communications or where we have a legitimate interest to do so. You can opt-out of marketing communications at any time.
To comply with legal obligations: To meet our legal, regulatory, and compliance requirements.
For internal business purposes: Such as data analysis, auditing, fraud monitoring and prevention, and developing new products and services.

5. Disclosure of Your Personal Data

We may share your personal data with the following categories of recipients:

Service Providers: We engage trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., website hosting, analytics providers, email marketing platforms). These third parties are obligated to protect your information and only use it for the purposes for which we disclose it to them.
Professional Advisors: We may share your data with professional advisors such as lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Legal and Regulatory Authorities: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

Your personal data may be transferred to, stored at, and processed in a destination outside the United Kingdom and the European Economic Area (EEA) by our third-party service providers. Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or the UK government.

Where we use certain service providers, we may use specific contracts approved by the European Commission or the UK government which give personal data the same protection it has in Europe (Standard Contractual Clauses).

7. Data Security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at info@risenorthdigital.co.uk.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically for any changes. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

RiseNorth Digital Ltd. 24 Kings Mill Lane, Settle, North Yorkshire, BD24 9FD Email: info@risenorthdigital.co.uk

13. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.